adda7bet Privacy Policy

1 Introduction

adda7bet ("we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. Ensuring the privacy and protection of our users' personal information is one of our top priorities.

This Privacy Policy explains what types of personal information we collect, how we use that information, where we store it, and how we keep it secure. It also provides detailed information about your rights as a user.

By using the adda7bet website and app, you are consenting to the terms described in this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

2 Information Collection

adda7bet collects information from users in various ways. The types of information collected are described in detail below:

2.1 Information Collected at Registration

When you create an account at adda7bet, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Country and area of residence
• Currency preference (BDT / Taka)

2.2 Identity Verification Information (KYC)

For security and fraud prevention, we may request the following documents during the identity verification process:

• Copy of National Identity Card (NID) or passport
• Proof of current address (such as a utility bill or bank statement)
• Proof of payment method ownership (such as verification of bKash or Nagad number)

2.3 Transaction Information

For financial transactions, we collect:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, bank transfer)
• Transaction reference number
• Betting history and gaming activity

2.4 Automatically Collected Information

Some information is collected automatically while using our platform:

• IP address and device type
• Browser information and operating system
• Time spent on the platform and pages visited
• Information obtained from cookies and similar tracking technologies

3 Use of Information

adda7bet uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Account creation and management
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining gaming history and transaction records

3.2 Security and Compliance

• Identity verification and age confirmation (21+ years)
• Fraud and money laundering prevention
• Account security and prevention of unauthorized access
• Enforcing responsible gaming policy

3.3 Communication and Support

• Customer service and live chat support
• Transaction and account-related notifications
• Promotional emails (based on your consent)
• Notice of important policy changes

3.4 Service Improvement

• Analyzing and improving platform performance
• Customizing user experience
• Developing new services and features

4 Information Storage and Security

adda7bet uses industry-standard security technology to keep your personal information secure.

4.1 Encryption Technology

Our platform has SSL (Secure Socket Layer) encryption active, which secures all data exchanged between your browser and our servers. Passwords and sensitive financial information are always stored in encrypted form.

4.2 Retention Period

We store different types of information for different periods:

• Account information: for as long as the account is active and for 5 years after closure
• Transaction records: minimum 5 years (for audit requirements)
• KYC documents: 3 years after account closure
• Cookies data: according to cookie expiry

4.3 Technical Security Measures

• Two-Factor Authentication
• Firewall and intrusion detection system
• Regular security audits and testing
• Limited staff access (on a need-to-know basis)

5 Information Sharing

adda7bet may share your personal information with third parties only in very limited circumstances. These circumstances are clearly described below:

5.1 Service Provider Partners

Some of our trusted technology partners assist in operating our services. This includes payment processors (such as the payment gateways of bKash, Nagad, and Rocket), cloud storage providers, and game software suppliers. These partners are granted access only to the information necessary to provide specific services and are required to comply with our privacy standards.

5.2 Legal Obligations

In the case of a legal directive, court order, or valid request from a government authority, we may be required to disclose relevant information. Such disclosure will be limited strictly to what is legally required.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. We will notify users before any such change.

6 Cookies Policy

The adda7bet website uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform (login sessions, security tokens). These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (language, betting preferences).
• Analytics Cookies: Collect statistics about platform usage to improve services.

6.2 Cookie Controls

You can control or delete non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

7 Third-Party Services

The adda7bet platform includes services from various game providers (such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming). These third-party services may have their own privacy policies.

adda7bet is not responsible for the data collection and usage practices of these third-party services. However, we ensure that all partners maintain minimum security standards. Data generated during gameplay may be sent to the game provider's servers, but this data is not used to personally identify you.

Payment service providers (such as bKash and Nagad) follow their own data protection policies. When completing a transaction, you may provide information directly on these providers' platforms, which is governed by their own policies.

8 Your Rights

As a user of adda7bet, you enjoy the following rights:

8.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If there is any error in your personal information, you may contact us to request a correction. For some information (such as name and date of birth), additional documents may be required for correction after identity verification.

8.3 Right to Delete Information

You may request account closure. However, some information will be retained for a specified period as required for legal compliance and audit purposes.

8.4 Right to Withdraw Marketing Communications

To remove yourself from promotional emails or notifications, use the "Unsubscribe" link in any email or contact our support team.

8.5 Right to Data Portability

You can request your account information in a structured, commonly used format (such as CSV).

9 Account Closure & Data Deletion

If you want to close your account with adda7bet, please contact us via our 24/7 live chat support or by email.

Account closure process:

1. Submit an account closure request via live chat or email.
2. You may be required to provide some information for identity verification.
3. Any pending withdrawals will be completed.
4. The account will be deactivated and personal data will be deleted (beyond what is required by law to be retained).

Please note that records of financial transactions, KYC documents, and betting history may be retained for a specified period after account closure due to legal and regulatory requirements.

10 Children's Privacy

adda7bet strictly does not provide services to individuals under the age of 21. Our platform is only for adults (21 years of age or older).

We complete an age verification process at the time of registration. If we find that a person created an account while under the age of 21, we will immediately close that account and delete all collected data.

If you believe that a minor has registered on our platform, please contact us.

11 Policy Changes

adda7bet may update this privacy policy from time to time. For any significant changes, we will notify users in the following ways:

• Displaying a notification on the platform
• Sending a notice to the registered email address
• Updating the "Last Updated" date on this page

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. The latest policy will always be available on this page.

If you have any objection to a change, please contact us or request account closure before the change takes effect.

12 Contact

For any questions, concerns, or requests regarding the privacy policy, please contact us:

We take all privacy-related requests seriously and try to respond as quickly as possible.